Frequently Asked Questions
Everything you need to know about your T.T.O.O shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US, while international orders can take between 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
At T.T.O.O, we prioritize ethical manufacturing. Over 70% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.